Replacement Chain

- Metal : 316L Stainless Steel

- Plating : PVD Vacuum Sealed 18k Gold or Silver

- Clasp : Reinforced with LE Logo

- 100% Water, Sweat, and Fade Proof

- Chain Length : 21" (53cm)

- Thickness : 3.8mm

- Free Global Shipping

- Suede Bag Included for Safe Storage

- Lifetime Warranty

SHIPPING INFORMATION

All orders are shipped out of our NY warehouse within 48 hours of purchase, and you will receive an email with tracking information once your package is shipped.

Please note that we are unable to make changes and cancellations after your order has been placed. Please contact team@louiselite.com if you have any questions.

REFUND POLICY

We want to make sure you love your necklace, so we offer a 30-day money back guarantee starting from the day you receive your necklace. Please note we are not responsible for the return shipping costs, or any import fees that might apply if coming from outside of the US. We recommend returning your necklace with tracked shipping as we will only refund necklaces that successfully make it back to our warehouse.

To initiate a refund/return, please email team@louiselite.com with your name, order #, and reason of return. After sending that email, please mail the package back to our 3rd party warehouse at the address below and email us again with the tracking number:

MonthlyBoxer
Attn: Louis Elite Necklaces
22476 Fisher Road
Watertown, NY 13601

We will issue your refund once our warehouse has received your return, inspected to make sure the necklace is undamaged, and still contains all components including the drawstring bag. It often takes 5-10 days for the money to show up in your account after we have offered the refund.

Items that do not meet these requirements, or are sent back after 30 days, will be sent back to your address on file without a refund.

If returning a faulty or broken item, please follow the above steps but also send adequate pictures in your email to show the flaw or what is broken. In this case, we will cover the return shipping costs.

LOST ORDERS

When you place your order, please ensure your shipping address is correct. Louis Elite does not take any responsibility for packages that have been sent to the wrong address if that is what you provide.

Any missing and/or lost item must be reported to our team at team@louiselite.com. We cannot offer a refund on your missing/lost package until at least 21 days after shipment, since it might just be taking longer in the mail or be held up at customs.

Please note that we do not refund or replace items that have a tracking number showing it has been delivered. Because of this, only mail your necklace to a secure address.

CUSTOMS CHARGES AND FEES

We are not responsible for any customs fees associated with your order, so please check your country’s regulations to see if there will be additional charges. If you have any other questions at all, please feel free to email us at team@louiselite.com and we will be in touch with you!