Need a new chain for your necklace, or want to change the chain length? Get your replacement chain here!
Available in silver, black, or 18k gold plated in either 21" or 25" length.
Comes with a replacement suede pouch as well.
- Metal : 316L Stainless Steel
- Plating : PVD Vacuum Sealed Plated 18k Gold
- Inlay : 100% Genuine Marble
- Pendant Dimensions : 20mm x 15mm
- 100% Water, Sweat, and Fade Proof
- Chain Length : 21" or 25" Curb Chain (53 or 63.5cm)
- Free Global Shipping
- Suede Bag Included for Safe Storage
- Lifetime Warranty
SHIPPING & RETURNS
All orders are shipped out of our NY warehouse within 48 hours of purchase, and you will receive an email with tracking information once your package is shipped.
Please note that we are unable to make changes and cancellations after your order has been placed. Please contact firstname.lastname@example.org if you have any questions.
We want to make sure you love your necklace, so we offer a 30-day money back guarantee starting from the day you receive your necklace. Please note we are not responsible for the return shipping costs, or any import fees that might apply if coming from outside of the US. We recommend returning your necklace with tracked shipping as we will only refund necklaces that successfully make it back to our warehouse.
To initiate a refund/return, please email email@example.com with your name, order #, and reason of return. After sending that email, please mail the package back to our 3rd party warehouse at the address below and email us again with the tracking number:
Attn: Louis Elite Necklaces
22476 Fisher Road
Watertown, NY 13601
We will issue your refund once our warehouse has received your return, inspected to make sure the necklace is undamaged, and still contains all components including the drawstring bag. It often takes 5-10 days for the money to show up in your account after we have offered the refund.
Items that do not meet these requirements, or are sent back after 30 days, will be sent back to your address on file without a refund.
If returning a faulty or broken item, please follow the above steps but also send adequate pictures in your email to show the flaw or what is broken. In this case, we will cover the return shipping costs.
When you place your order, please ensure your shipping address is correct. Louis Elite does not take any responsibility for packages that have been sent to the wrong address if that is what you provide.
Any missing and/or lost item must be reported to our team at firstname.lastname@example.org. We cannot offer a refund on your missing/lost package until at least 21 days after shipment, since it might just be taking longer in the mail or be held up at customs.
Please note that we do not refund or replace items that have a tracking number showing it has been delivered. Because of this, only mail your necklace to a secure address.
CUSTOMS CHARGES AND FEES
We are not responsible for any customs fees associated with your order, so please check your country’s regulations to see if there will be additional charges. If you have any other questions at all, please feel free to email us at email@example.com and we will be in touch with you!