Sign up for the Elite Fam and we’ll hit you up when we’re running exclusive homie deals.

100%. You get a lifetime guarantee on every necklace you order. And if you for whatever reason don’t fw with our pieces in person, you can return it within 30 days.

You will get an email with your order confirmation within a few minutes of placing your order. If you can’t find it, make sure you put in the right email, and don’t forget to check your spam folder.

If you still can’t find it, email us at crew@louiselite.com with your order number. Please allow our small team 2-4 days to respond.

Shipping is FREE for all domestic US orders above $29.

Please add the item(s) you want to your cart, and your exact shipping costs will be calculated at checkout.

If you are in the US, it should take about 3-5 working days.

If you are international, it can take anywhere from 5-21 days depending on where you are.

You will get a tracking link and an estimated delivery date as soon as your package has been shipped from our warehouse.

We’re a small brand doing it ourselves, and it’s not always easy. We expect all orders to ship within 48 hours from our NY warehouse.

Once your package is shipped, you will receive a confirmation email with your tracking link. Thanks again for having patience with us during these times and supporting our brand.

PS. We have the same information regarding tracking and where your package is as you do.

If you were too fast with your fingers or simply made a mistake, please email us at crew@louiselite.com with your order number in the subject line.

We cannot make changes and cancellations after your order has been placed. But we will do the best we can to help you out and answer any questions you have.

For whatever strange reason, “delivered” is occasionally shown on your tracking info 1-2 days before it’s actually dropped off. In most cases, your package arrives the following day.

If two full days have passed and you never received your package, please file a “lost” package claim with USPS or UPS:

USPS: https://www.usps.com/help/missing-mail.htm

UPS: https://www.ups.com/us/en/support/file-a-claim.page

Unfortunately, once the package has left our warehouse, there is nothing we can do, as it’s no longer in our control. We have the same tracking information as you do.

Please note that we also cannot take any responsibility for packages sent to the wrong address if that is the address you provided at checkout. We cannot refund or replace items that have a tracking number showing it has been delivered.

Any missing and/or lost item must be reported to our team at crew@louiselite.com. We cannot offer a refund on your missing/lost package until at least 21 days after shipment since it might just be taking longer in the mail or be held up at customs.

Hell yeah. We ship all over the world.

Shipping is FREE for all international orders above $69.

Please add the item(s) you want to your cart, and your exact shipping costs will be calculated at checkout.

The honest answer is maybe. You may get them. You may not. It depends on your order and where in the world you are.

Any customs fees associated with your order are entirely out of our control. We advise you to please check your country’s regulations to see if there will be additional charges. If you have any other questions, please email us at crew@louiselite.com and we will get back to you asap.

In the rare case that you receive a broken or faulty item, please follow the steps laid in the next question (below) as if you would’ve returned an item for a refund.

Please include pictures in your email to show the flaw or what is broken. We cover the return shipping costs if your item(s) arrive broken or faulty.

We want to make sure you love your necklace, so we offer a 30-day money back guarantee starting from the day you receive your item. Please note we are not responsible for the return shipping costs or any import fees that might apply if coming from outside the US. 

We recommend returning your necklace with tracked shipping, as we will only refund necklaces that successfully make it back to our warehouse. To initiate a refund/return, please email crew@louiselite.com with your name, order #, and reason for return. 

After you’ve contacted us and we’ve confirmed your return, please mail the package back to our 3rd party warehouse at the address below and email us again with the tracking number:

MonthlyBoxer

Attn: Louis Elite Necklaces

22476 Fisher Road

Watertown, NY 13601

We will issue your refund once our warehouse has received your return, inspected it to ensure the necklace is undamaged and still contains all components, including the drawstring bag. It often takes 5-10 days for the money to show up in your account after we have offered the refund.

Items that do not meet these requirements, or are sent back after 30 days, will be sent back to your address on file without a refund.

If we sent you the wrong order or forgot to put items in your order, please email us at crew@louiselite.com with your order number and pictures of the packing slip and item. We will send the correct order to you after confirming.

Epic. We appreciate you for rocking with us so heavy that you want to promote our products ❤️‍🔥

Shoot us a DM on instagram, we are always on the lookout to collaborate.

Follow us on instagram and send us a DM for more information :)

Join the Elite Fam and get the answer for yourself :)

Thank you! We appreciate the love ❤️ But just to keep it real with you, we get SO MANY requests and pitches on the daily and honestly most of them are trash. We appreciate the hustle, but we also know the game and see right through your copy and paste pitch ;)

You're always free to hit us up with whatever idea or value proposition you have, but just know that whatever you have to say gotta be tight if we’re going to take you seriously.

If you read through our FAQs and still need help or have a question, please email us at crew@louiselite.com and we will get back to you asap.

Please allow our small team 2-4 days to respond. Thank you.